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Library Services and Academic Skills Support During COVID-19: Advice for Academic Staff

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1-2-1 Support

You can access dedicated staff to answer enquiries through our Live Chat service from 9am – 7pm Monday – Friday and 1pm – 6pm Saturday and Sunday (excluding college closure days).

Students and staff can also now book online one-to-one appointments with the Subject LibrariansStudy Skills tutors and time with the Goldsmiths Research Online team for support.

Online Tutorials

The Academic Support team have created an extensive range of online tutorials. These can be found on the Academic Skills LibGuide, on Subject Guides, and on the Library’s YouTube Channel.

We are currently expanding our range, particularly focusing on helping students to access resources remotely. If you would like to us to develop online material for a specific module or programme please get in touch with your Subject Librarian (for information literacy including finding resources, searching specialist databases, referencing etc.) or the Academic Support team.

Ensuring Your Students Have Online Access to Resources

If you would like the Library to urgently investigate an essential reading on a module you teach that is currently only available in print, please email your Subject Librarian.

Reading Lists
If you have a module reading list on Readinglists@Gold, the Library will have checked the list and provided online access for books, book chapters and journal articles wherever possible. However not all resources are available online for the Library to purchase or digitise. 

If you do not have a module reading list on Readinglist@Gold, we advise you to send your list to as soon as possible. This will enable students to quickly access the online options for their reading and alert us to anything we do not have in the Library.

For more guidance on ReadingLists@Gold please see the Reading List Guide.

Unfortunately, where copies of books are not available electronically, yet we own a physical copy in the library, we are currently unable to scan or digitise these, as we do not have access to the physical library. In these cases, we recommend that other texts are suggested to students. The Library Subject Team can guide students and staff in locating other suitable online texts that can be used for assignments.

If individual departmental staff are able to scan a personal copy of a book chapter, for example, and forward it to the Library scanning team (, along with a note of the ISBN and place of publication of the print copy, we can then double check the copyright status of the item and try to make it available and accessible to students. Please note that even in these strange times, scanned resources for reading lists must still abide by copyright licences or education exceptions to copyright law.

Digitisations for Assessments

If you need a digital version of a particular paper or chapter to be made available for use during your upcoming assessments please email  We recommend you give us 3 weeks' notice to supply this service. Please note that we may not be able to provide digitised versions for all requests due to availability and copyright restrictions.

Temporary Access to E-Resources
Currently some publishers and content providers are releasing their online collections for free during the Covid-19 pandemic. However these are not all immediately available and we are working to get access as soon as possible. Please keep checking the Free Resources During Covid-19 page for updates and email your Subject Librarian if you are interested in getting access to a particular package.

Extending Access
Goldsmiths Library Services is working with partners in the sector to advocate for improved access to content to support virtual learning, teaching and research. SCONUL and other partners including RLUK and Jisc are asking publishers, aggregators and suppliers to remove barriers to accessing content during the coronavirus pandemic to enable effective teaching and research to continue virtually. Please see the full statement and the letter to the Publishers Association.



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